Santa Claus has a lot on his plate during the Christmas season, and it is starting to show. He is annoyed with the Elves, tired of lying to Buddy and sad that people seem to be losing their Christmas spirit. He is still the same jolly old St. Nick underneath it all, but the job is getting to him.

Buddy is the perfect elf! He’s good-natured, he means well, and he’s happy & all the time. There’s only one problem. He’s not an elf he’s an adult human.

The Elves are Santa’s special helpers who love their job making toys to meet their Christmas Eve deadline.

Charlie is in charge of monitoring the other Elves, making sure every present is wrapped and every bow is tied.

Shawanda is a dependable and caring elf. She will do whatever she can to help out others, including Buddy, even though she accidentally reveals that he is a human.

Sam is one of Walter’s Office Staff who is in a bind at the top of the show.

Walter Hobbs, Buddy’s real father, is so focused on keeping his job that he is not making time for his family. He can be stern and unemotional at times, but ultimately he learns to recommit to his family.

Deb, Walter’s secretary, has the big responsibility of keeping her boss and the whole office happy. She does this by sharing her positive attitude with everyone.

Emily Hobbs is Walter’s devoted wife who would prefer her husband to spend a little more time at home. She is a problem solver and an excellent mother who is doing everything she can to provide a positive family dynamic.

Michael Hobbs is the smarter-than-average 12-year-old son of Walter and Emily. He quickly befriends his new adult brother, Buddy, and does everything he can to make sure Buddy becomes a permanent part of the family.

Security Guard #1 and Security Guard #2 are a stern duo from Walter’s office, making sure everyone who enters has permission.

The Saleswoman is the first person to greet Buddy as he enters Macy's. She’s the consummate sales person: smiling, overfriendly, and always trying to sell something.

As the manager of Macy’s, he’s doing everything he can to make sure all the employees stay in line.

Jovie works as a store elf at Macy’s, but don’t be mistaken she doesn’t quite exude the Christmas spirit. She’s kind of cynical, a bit tough around the edges, and now the target of Buddy’s complete adoration.

Santa’s Helper works as a Macy’s Employee and announces when each kid gets to visit with Santa.

Fake Santa is a poor replacement for the real Santa. He’s an employee of Macy’s who is a bit rough around the edges.

Policeman #1 and Policeman #2 are a friendly pair of cops who return Buddy to the Hobbs household.

Sarah is a staff member at Walter’s office.

Mr. Greenway is one of the crankiest businessmen around.

Chadwick and Matthews are staff members at Walter’s office who are doing everything they can think of to save the day and make their boss happy.

Charlotte Dennon is a TV reporter with a big personality. She does her best to keep her professional persona in public and doesn’t like being shown up.

Darlene Lambert and Emma Van Brocklin are on the scene in Central Park and are convinced of Santa’s magic after Buddy reveals their past Christmas gifts.

The Ensemble, including New Yorkers, Comforting New Yorker, Macy’s Employees, Macy’s Employee #1, Members of the Rockefeller Crowd, Office Staff, Business Woman, Flyer Guys, Teenager, Jogger, Carolers, Passerby, Children and Parents are all important roles for creating the distinct worlds of the North Pole and New York City.